Email Etiquette
Etiquette – is defined as: “the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life”. Email as a medium of communication has become an almost indispensable tool for business, educational, social and personal purposes. Using the phone to convey a simple message to a friend might involve a 10-15 minute conversation because no-one wants to appear rude by hanging up too soon. In an increasingly busy world, email allows the same message to be conveyed in a minute or two without implied rudeness. There are no 'official' rules governing electronic communication, though there have been attempts to establish one standard or another as the default, there is no common agreement. As a general rule though, netiquette involves the same principles as plain old etiquette - basic courtesy, respect and ethics. By following the principles outlined here, the recipient of your email will be more likely to read and act: ...